Troubleshooting

On the station

You see	Try this
This Mac isn't set up for CloudCast yet	The station isn't assigned to a project. Ask your admin to assign it, then click Re-check.
CloudCast isn't enabled for your organization	Ask your CloudStudio admin to turn CloudCast on.
Your sign-in expired	Sign in again.
Source dot is amber	Connected, but no frames yet. Press play or scrub your timeline.
"Picture is moving but there's no audio"	Your editing app is muted, or its output level is down.
Reviewers say it's choppy	Keep your editing app visible, not minimised or behind a full-screen window. If only one reviewer sees it, it's probably their connection.
Paused and won't resume	Press play in your timeline. If it still won't resume, restart your editing app.
Can't reach CloudStudio	Check the station's network, then retry.

You see	Try this
Waiting for the host to let you in	The editor has to admit you. Keep the tab open.
The host declined your request	Contact the editor.
Can't open this review	The link has expired or was replaced. Ask the editor for a new one.
No sound	Click anywhere on the page. Browsers block sound until you interact. Also check Audio for the right speakers. Safari can't switch speakers; use your Mac's sound settings.
Picture freezes or stutters	Close other heavy tabs or downloads, or move closer to your Wi-Fi.

Still stuck? Open a support ticket and include the time the problem happened.